General

What services does your agency provide?

We provide Individual Therapy, Couples/Family Therapy, Play Therapy, Community-Based Rehabilitation Services (CBRS), Case Management (CM), Peer Support, and more. We also offer therapy/skills groups and telehealth options to fit your needs. 

How do I know which service is right for me?

During your intake, we’ll talk through your needs and goals together. Based on that, we’ll recommend the best service or combination of services for you. You’ll always be part of that decision. 

Do you offer telehealth or in-person sessions?

Yes! We offer both. You can meet with a provider in person at our office or connect with us virtually from home. 

Where are you located, and what are your office hours? 

Our main office is located at 921 S Orchard St, Boise, ID 83705. We typically see clients Monday-Friday, with some evening and weekend availability depending on provider schedules. Our office hours are:

Monday - Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 3:00 PM

Saturday: By availability.

Insurance & Payment

Do you accept Medicaid, Medicare, or private insurance?

Yes, we accept most major insurances, including Medicaid. Please reach out to verify your specific plan.

What should I do if I don’t have insurance?

We’ll work with you to explore options, such as community resources or sliding-scale fees if available.

How much does therapy cost without insurance?

Rates vary depending on the service. Please contact us for our current self-pay rates.

Do you offer sliding-scale or reduced-fee options?

When possible, yes. We believe finances shouldn’t be a barrier to care.

How does billing work for CBRS/CM services?

CBRS and CM are typically covered under Medicaid plans. We’ll verify your coverage and explain any costs before starting services.

Confidentiality & Safety

Is therapy confidential?

Yes. What you share stays private, with a few exceptions (such as safety concerns). We’ll explain confidentiality at your first appointment.

What information is shared with insurance?

Typically, only what’s required for billing: your diagnosis and the type of service provided.

What happens if I’m in crisis or feeling unsafe? 

If you are in immediate danger, please call 911 or 988 (Suicide & Crisis Lifeline). For urgent but non-emergency situations, call our office and we’ll help connect you to support.

Do you provide emergency services?

We are not an emergency crisis center. For emergencies, please call 911 or 988 right away. 

Therapy

What can I expect in my first therapy session?

Your first session is about getting to know you. We’ll talk about your goals, what’s been going on in your life, and how we can best support you. You don’t have to prepare anything, just come as you are.

How often will I need to come to therapy?

Most clients meet weekly or bi-weekly, depending on their needs. We’ll decide together what schedule works best.

What’s the difference between individual, family, and group therapy?

Individual therapy is one-on-one with a therapist. 

Family therapy focuses on relationships within the family. 

Group therapy brings people together with similar experiences for shared support and growth.

Can I request a specific therapist or provider?

Yes! We do our best to match you with someone who fits your needs and preferences.

What’s the difference between therapy, CBRS, and case management?

Therapy focuses on emotional processing and growth. CBRS helps build daily living and coping skills in real-world settings. Case management helps you access resources like housing, medical care, and community support.

I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?

Not at all. People who ask for help know when they need it and have the ability to reach out. Everyone needs help now and then. You already have some strengths that you’ve used before, that for whatever reason isn’t working right now. Perhaps this problem feels overwhelming and is making it difficult to access your past strengths. In our work together, I’ll help you identify what those strengths are and how to implement them again in what is happening now.

What’s the difference between talking to you or my best friend or family?

The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.

Why shouldn’t I just take medication?

Medication alone cannot solve all issues. What medication does is treat the symptoms. Our work together is designed to explore the root of the issue, dig deep into your behavior and teach strategies that can help you accomplish your personal and/or relational goals.

Medication can be effective and is sometimes needed in conjunction with therapy.

How long will it take?

Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time therapy can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek therapy in the first place.

Everyone’s journey is different. Some people benefit from short-term support, while others continue for longer. You and your therapist will regularly check in on your progress.

I want to get the most out of therapy. What can I do to help?

I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication is crucial to your success. After all, we only see each other for a session a week. It’s the work you do outside of our sessions that will really help you see your personal growth and development.

My partner and I are having problems. Should we be in individual counseling or come together?

If you are concerned about your relationship, and you would both like to work with me, I would initially work with both of you together. After this work, if one of you would like to continue in individual sessions, I could work with only one of you. It is not helpful to move from individual into couple’s work with the same therapist because of potential trust issues.

CBRS/CM

What is CBRS (Community-Based Rehabilitation Services)?

CBRS teaches skills like emotional regulation, social interactions, and daily living routines. Services usually happen at home or in the community to make the skills real and practical.

What is Case Management, and how can it help me?

Case management helps you access and coordinate services like healthcare, housing, benefits, or school support. Your case manager works alongside you to navigate systems and connect you with resources.

Who qualifies for CBRS/CM services?

Typically, clients with a mental health diagnosis and Medicaid coverage qualify. We’ll help determine eligibility during intake.

Where do CBRS/CM sessions take place?

Sessions may happen in your home, community, or sometimes in the office. It depends on what works best for you.

Peer Support

What is peer support?

Peer support is provided by someone who has lived experience with mental health recovery. They offer encouragement, understanding, and tools that come from personal experience.

How can peer support help me?

A peer support specialist can walk alongside you in your recovery, provide hope, and share strategies that worked for them.

Do I need a referral for peer support services?

In many cases, yes. If you’re interested, please let us know, and we’ll guide you through the process.

For Families & Parents

Do you provide services for children and teens?

Yes! We offer therapy and CBRS/CM for youth. Services are tailored to developmental needs and family involvement.

Can parents or family members be involved in treatment?

Absolutely. Family participation often strengthens progress, and we encourage involvement when appropriate.

How do I know if my child could benefit from therapy or CBRS?

Signs include struggles at school, behavioral challenges, withdrawal from friends or activities, or difficulty managing emotions. A consultation with us can help determine next steps.

Getting Started

How do I make my first appointment?

You can call, email, or fill out our online contact form. Our intake team will walk you through the next steps.

Do I need a referral from my doctor?

Usually no, unless your insurance requires it. You can reach out directly to us.

What paperwork will I need to bring to my first session?

Bring your insurance card, photo ID, and any paperwork we send you ahead of time.

How soon can I expect to start services after intake?

 It depends on provider availability. We do our best to get you started as quickly as possible, often within 1-2 weeks.